Every Velarino order ships free across the United Kingdom with tracking. Here is exactly when your order is processed, how it travels and when it should arrive.
Last updated: 31 October 2026
- Order cut-off: 2:00 PM (UK time), Monday to Friday
- Processing: 1 business day (Monday to Friday)
- UK delivery: 2–4 business days after dispatch
- Total delivery time: 3–5 business days
- Delivery cost: Free on every order
- Tracking: Sent by email once shipped
Order processing
Orders placed and paid before 2:00 PM (UK time) on a business day (Monday to Friday) are processed and handed to the carrier within 1 business day. Orders placed after 2:00 PM (UK time) are treated as received on the next business day.
Orders are not processed, shipped or delivered on weekends or public holidays. Orders placed over the weekend or on a public holiday are processed on the next business day.
| Stage | Time | Days |
|---|---|---|
| Order cut-off | 2:00 PM (UK time) | Monday – Friday |
| Handling (processing) | 1 business day | Monday – Friday |
| Transit (delivery by carrier) | 2–4 business days | Monday – Friday |
| Total delivery time | 3–5 business days | All UK destinations |
If we experience a high volume of orders, shipments may be delayed slightly. In such cases, we will notify you where possible.
Your order, step by step
1. Order placed: You complete your secure checkout and receive an order confirmation by email.
2. Processed: We prepare and pack your order within 1 business day (orders placed before 2:00 PM (UK time), Monday to Friday).
3. Dispatched: Your order is handed to the carrier and your tracking details are emailed to you, where available.
4. Delivered: Standard UK delivery typically arrives within 2–4 business days of dispatch.
Delivery times and carriers
Standard delivery within the United Kingdom typically takes 2–4 business days after dispatch, so most orders arrive within 3–5 business days of being placed. Delivery times are estimates and may vary depending on the shipping carrier and the delivery location.
| Order type | Carrier | Estimated delivery | Cost |
|---|---|---|---|
| Smaller parcels | Royal Mail Tracked 24 / Tracked 48, depending on order weight | 2–4 business days after dispatch | Free |
| Large and heavy items | Tracked courier or pallet service, direct delivery to your address | 2–4 business days after dispatch | Free |
Shipping cost
Free standard UK delivery applies to every order, with no minimum spend. The delivery cost shown at checkout is always £0.00 for standard UK delivery.
Where we deliver
We currently deliver to addresses within the United Kingdom only. Please make sure your delivery address, including your postcode, is complete and correct before placing your order.
Shipping variations
Delivery times may vary due to circumstances outside of our control, including but not limited to:
- Carrier delays
- Weather disruptions
- Public holidays
- High seasonal demand
We appreciate your patience if such delays occur, and we will keep you informed where possible.
Tracking your order
Once your order has been shipped, you will receive tracking information where available so you can monitor the progress of your delivery. You can also check your order at any time on our Track Order page using your order number and email address.
Delivery questions
My order hasn’t arrived within the estimated time. What should I do?
Please contact us at support@velarino.co.uk within 14 days of the expected delivery date with your order number. We will trace the shipment with the carrier and, if it cannot be located, issue a full refund or send a free replacement, at your choice.
My item arrived damaged. What happens next?
Contact us at support@velarino.co.uk within 48 hours of delivery with your order number and a photo of the damage. We will send a free replacement or issue a full refund, at no extra cost to you. See our Returns & Refund Policy for details.
Can I change my delivery address after ordering?
Email us at support@velarino.co.uk as soon as possible. We can update the address as long as your order has not yet been dispatched.
Do I need to be at home for delivery?
Smaller parcels may need a signature or can be left according to the carrier’s options. Large and heavy items are delivered directly to your address by a courier or pallet service, so someone should be available to receive them.
Questions about a delivery?
Email support@velarino.co.uk with your order number and our team will help. Business hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time).