Have a question about a product, an order or a delivery? Send us a message and our UK team will get back to you by email.
Send us a message
Before you write
Where is my order?
Use our Track Order page with your order number and email address. Orders are processed within 1 business day and delivered within 2–4 business days of dispatch.
How do I return an item?
Email support@velarino.co.uk with your order number within 30 days of delivery, then send the item back by mail with the free return label included in your parcel. See our Returns & Refund Policy.
My product has a fault. What should I do?
Stop using it and email us with your order number and a photo or short video. See our Warranty & Replacement Policy.
Business details
Velarino is operated by MARTIN HILL CONTRACTS LTD, a company registered in England and Wales under company number 15394084. Business address: Bleak House, Grimesgate, Derby, Leicestershire, DE74 2QD, United Kingdom. See our Contact Information page.