This policy explains how Velarino collects, uses, shares and protects your personal data when you visit our website or buy from us, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Last updated: 31 October 2026
- Data controller: MARTIN HILL CONTRACTS LTD
- Company number: 15394084
- We never: Sell or rent your personal data
- Contact: support@velarino.co.uk
Who we are
Velarino is operated by MARTIN HILL CONTRACTS LTD, a company registered in England and Wales under company number 15394084. For the purposes of UK data protection law, MARTIN HILL CONTRACTS LTD is the data controller of your personal data. Business address: Bleak House, Grimesgate, Derby, Leicestershire, DE74 2QD, United Kingdom.
The data we collect
- Identity and contact details: your name, email address, phone number, billing and delivery addresses
- Order details: the products you buy, order value and order history
- Payment information: payment status and a limited card reference provided by our payment provider (we never store full card details)
- Communications: messages you send us by email or through our contact form
- Technical data: IP address, browser and device type, and how you use our website, collected through cookies (see our Cookie Policy)
How and why we use your data
| Purpose | Lawful basis |
|---|---|
| Processing and delivering your order, returns and refunds | Performance of a contract |
| Answering your questions and providing customer support | Performance of a contract and legitimate interests |
| Keeping accounting and tax records | Legal obligation |
| Preventing fraud and keeping our website secure | Legitimate interests |
| Analytics and advertising cookies, and marketing emails | Consent, which you can withdraw at any time |
Who we share your data with
We only share your data where it is needed to run our business, and only with providers who protect it:
- Payment providers, to process your payment securely
- Delivery partners, such as Royal Mail and our courier and pallet services, to deliver your order
- Our website hosting, email and IT service providers
- Analytics and advertising providers, only where you have given consent
- Authorities, where we are required to by law
International transfers
Some of our service providers may process data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep your data
We keep order and accounting records for 6 years, as required by UK tax law. Customer support messages are kept for as long as needed to resolve your enquiry and any follow-up. Marketing data is kept until you unsubscribe.
Your rights
- Access the personal data we hold about you
- Ask us to correct inaccurate or incomplete data
- Ask us to delete your data, where we have no legal reason to keep it
- Object to or restrict how we use your data
- Ask for your data in a portable format
- Withdraw your consent at any time, where we rely on consent
To exercise any of these rights, email support@velarino.co.uk. We will respond within one month.
Complaints
If you are unhappy with how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Security
Our website is protected by SSL / TLS encryption, access to personal data is limited to people who need it, and payments are handled by a PCI DSS compliant provider.
Children
Our website and products are intended for adults. We do not knowingly collect personal data from children under 18.
Changes to this policy
We may update this policy from time to time. The latest version is always published on this page with the date of the last update.
Contact us about privacy
MARTIN HILL CONTRACTS LTD, Bleak House, Grimesgate, Derby, Leicestershire, DE74 2QD, United Kingdom. Email: support@velarino.co.uk.